FAQs
Do we have to send photos right away?
Photos must be emailed over within 72 hours of purchasing. If you do not email within that time frame then we will add your order into our schedule when time allows.
What kind of photos do we need to submit?
More information to come hang tight!
How do I submit my photos?
Within 72 hours of placing your order please send an email with the photo(s) attached to -- monica@paperspiceco.com
Please include "Order #_____" in the subject line. Label each photo using the child's name if you opted to have us include their name on the portrait.
We will reply back letting you know we have your photos and then once the proofs are ready, we will send them back to you through the same email conversation.
Can I submit a new photo if I do not like the silhouette proof?
If you would like to use another silhouette after a silhouette has already been drawn a $10 redraw fee will be charged. We are happy to make small tweaks but if an entirely new photo is need or larger adjustments are needed then the $10 fee will be charged.
What are your business hours?
Paper Spice is run by a mom :) so in between chasing after three kiddos I am crafting silhouettes! Business hours are Monday-Friday (hours vary through out the day). Email is checked daily and you should receive a response back within 2-3 business days. If you are in need of an expedited order please include that in your order information so all deadlines can be met.